Business Analyst

Job Description

**Why WWT?**

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

WWT was founded in 1990 in St. Louis, Missouri. We employ more than 10,000 people globally and closed nearly $20 billion in revenue in 2023. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to have been included on the FORTUNE "100 Best Places to Work For®" list 12 years in a row!

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

**What will you be doing?**

The Business Analyst is responsible for managing and maintaining our Sales Process landscape to drive a consistent, logical, intuitive, best in class user experience. They must be closely engaged with the field sales teams to ensure alignment and understanding of their day to day and long term needs. Additionally, they must work with Sales Leadership to understand their day to day needs and challenges and subsequently drive consistency through every tier of leadership. The Business Analyst role requires a deep understanding of nuanced process and complex system architectures with an aptitude for process optimization aligned to end user’s desired outcomes. Showing up with a self motivated and detail-oriented work ethic is a must. It is expected that they become a SME in the Sales Motion domain over time. True success in the role will require strong skill sets in creativity, communication, analytics, root cause analysis, and a collaborative mindset with a heavy focus on listening to understand. Experience with Salesforce as a platform is a plus.

**Responsibilities:**

* Execute key tasks within project based work
* Provide direct support of the Sales field
* Proactively pick up work from team queues and drive tasks to completion
* Manage many parallel activities without compromising the quality of each deliverable
* Perform root cause analysis and establish viable solutions and next steps
* Maintain relevance and understanding across assigned business segments
* Proactively engage the sales field to derive and share best practices, lessons learned, and standard operating procedures in the sales process architecture space
* Create, maintain, and mature essential Sales processes
* Assist in the execution of end user enablement functions such as user guides, process improvements, and other training content. This may include in person or remote live training calls, video content for on-demand learning, and supplemental job aides aligned to standard operating procedures.
**Qualification:**

* Must be able to effectively navigate organizational and system landscapes to arrive at meaningful hypothesis and outcomes
* Drive, composure, patience, and risk taking will be essential in the navigation of complex request resolution
* Requires strong skills in creativity, analytics, root cause analysis, general research, and collaboration with a heavy emphasis on listening to understand
* Persistence and patience will be key in driving tasks and projects forward into desired outcomes

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

* Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
* Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
* Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
* Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

**Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities**